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Replies posted by JVDS

3 Replies

J
Contributor
JVDSContributor
asked in Automations

Freshservice automation based on Portal/Helpdesk

Thanks Daniel! That did the trick

6
Daniel Söderlund
Skilled Expert
1 year ago
J
Contributor
JVDSContributor
asked in Automations

Freshservice automation based on Portal/Helpdesk

Could you help me out here? I tried it with regexMatch and with startswith but both return false for some reasonExample:startsWith('https://servicedesk.xxx.com','{{ticket.portal_url}}')Portal url would be: https://servicedesk.xxx.com/support/tickets/97389Yet it returns false for me.

6
Daniel Söderlund
Skilled Expert
1 year ago
J
Contributor
JVDSContributor
asked in Automations

Freshservice automation based on Portal/Helpdesk

I found out that helpdesk name and portal name are not the same.. Is there a way to filter from different portal names? Since you can't have multiple helpdesks in 1 freshservice environment, correct?

6
Daniel Söderlund
Skilled Expert
1 year ago

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