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Hi,

 

We have 4 support portals connected to our Freshservice. I want to create automations based on which portal is used to make a ticket.

I found that you can create an expression for this, but this does not seem to work.

So let's say my portal name is ‘Abc Servicedesk’

The boolean expression I use is: {{helpdesk_name}}=='Abc Servicedesk'

 

Sadly this does not result in a working automation, neither Yes or No work in this condition.

Hello, 

Just to make sure you get the right name, add that placeholder to a note in a ticket and you see what you get. 

I found out that helpdesk name and portal name are not the same.. Is there a way to filter from different portal names? Since you can't have multiple helpdesks in 1 freshservice environment, correct?

Could you match any of this ? 

 

url

{{ticket.url}}

Returns full ticket url with protocol

public_url

{{ticket.public_url}}

Returns public ticket url

portal_url

{{ticket.portal_url}}

Returns support ticket url with protocol and with portal domain

Could you help me out here? I tried it with regexMatch and with startswith but both return false for some reason

Example:

startsWith('https://servicedesk.xxx.com','{{ticket.portal_url}}')

Portal url would be: https://servicedesk.xxx.com/support/tickets/97389

Yet it returns false for me.

Thanks Daniel! That did the trick

Thanks Daniel! That did the trick

You are welcome, don’t forget to to mark it as solved. 

 

Btw this is a list of PH, could be a bit old as it’s not updated in some time 

List of Dynamic Placeholders : Freshservice

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