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Replies posted by LesN

3 Replies

G
Apprentice
guymarshallApprentice
asked in API and Webhooks

Retrieve total lifetime ticket count using Freshdesk API without looping through with page=1, page=2 etc

HelloI think the iterative loop is the only way, but there are a few things you can do to ensure the data is accurate.You may be subject to throttling if you’re making too many requests within a minute. The rate limits can be found here: https://api.freshservice.com/#rate_limit If you’re not already dong so, you can reduce the number of request being made by maximising the number of returned entries for each request by appending ‘?per_page=100’ to your request.I think this is the maximum number you can return with a single request, but it’s more than the default of 10.Then, slow down the number of requests you are making in a minute by either:reading the ‘Retry-After’ header returned in the response for a request, and pausing for that time before retrying;orputting in pauses between a certain number of requests to ensure you never go over the limits specified in the rate limit table.There is another caveat mentioned on the API page for the ‘View All Tickets’ endpoint: https://api.fresh

1
L
Top Contributor
2 years ago
LNew
Top Contributor
LNewTop Contributor
posted in Apps and Marketplace Integrations

PowerShell Module for FreshService API

@LNew I keep running into an issue creating a new ticket. It’s telling me that I’m missing the mandatory “group” field. However, I am using that and what looks to be all the mandatory fields. Any thoughts? I presumed it was “group_id” rather than just “group”...

15
LNew
Top Contributor
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Dec 2022Release Notes

The link for the “SaaS Management Sync Update” isn’t working :(

797416
A
Community Debut
1 year ago

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