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Replies posted by m.rieder

2 Replies

M
Skilled Expert
m.riederSkilled Expert
asked in Ticket & Workflow Management

Workflow Action - Send Mail to Service Request Fields > Custom Fields

Thanks @Aravindsrihari for your answer. That makes sense.Regards,Matthias

2
M
Skilled Expert
2 years ago
M
Skilled Expert
m.riederSkilled Expert
asked in Ticket & Workflow Management

Workflow action “Requested Item added is” is not triggered on new ticket

Hello @Ammar KB, thanks for your reply. I already was aware of the possibility using the “Service Request is raised” event in combination with a Condition. But my question was how to design the workflow so that is triggered in both situation, when a Requester is raising a Service Request and also when an Agent adds the item manually in the ticket. I guess with an event like the following in combination with the your condition should cover that in both cases?Anyhow I still find it confusing to use the same entry in activity for both events.Regards

3
A
Community Debut
2 years ago

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