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Replies posted by Lawrence Pritchard

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M
Skilled Expert
maghedSkilled Expert
asked in Assets

Mandate Asset on Change

Hi there You could build a change workflow to take care of this: Event node: Status changes from X to YCondition node: Associated asset is emptyAction: Change status back to X + add a private note explaining the issue Please keep in mind if you’re looking to trigger this in a status that would then trigger a CAB approval workflow, then it this condition needs to be added into your approval workflow and not in a seperate workflow. You could have the condition “Associated asset is not empty” → YES → “Action to trigger CAB approval”. If “Associated asset is not empty” → NO → “Action to change back to previous status + attach note”. In this example, status change from Planning to Awaiting Approval would: Trigger the CAB approval if the associated asset is not empty Return the ticket into Planning status + attach a note if the assocaited asset is empty  Hope this helps. Lawrence

7
eeha0120
Skilled Expert
10 months ago

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