Replies posted by kenrisdon
@keefe.andrews and @zachary.king thanks for the suggestion and follow up. A couple of things that I have tried:Hard coding an email address in the action item. It looks like the action gets fired when the ticket is created but the email is never sent (or received). Even though the ticket will record that it was. I tried having a task created when the service request was raised that would then send the approval email. Again with the To address hard coded. This failed as well. I have tried creating Custom Objects with the approval emails as variables in the object. But I’m not able to get the action to see the read-in variable. I’m not sure what I’m doing wrong here but I also doubt this will work. If anyone has other ideas, I’m open to trying them out. Or Freshservice, how about you let me send approval emails to who ever I want. Thanks.
@daniel.soderlund I was looking at creating bundles but I don’t like they way they created separate SR’s. I prefer keeping everything in Tasks under one SR. If all of the Tasks have to be completed before the SR is closed/resolved then I know there aren’t any outstanding items that need to be done for the new hire. It’s just a personal preference.Thanks for the suggestion, I appreciate the help.
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