Visit Freshworks.com Visit Freshworks

Replies posted by Sudarshan

2 Replies

rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Howdy, we are looking to set up call automation for our team. We want to have the ability to easily direct the calls coming into our support line straight to our mobile phones. We are a team of 3, would this be easy to setup before the holidays?   Thanks! Hi @gaving Yes it is possible, please navigate to Admin Settings > NumbersUnder Call Actions section, currently you would have mapped Call queue/IVR, Please click on that particular action and if it is going into a call queue, please Edit that particular Call flow/Call queue where in the Call will be attended by.. section add your desired mobile number and that’s it, Calls will be forwarded to your mobile phones.Please note you will need to have Forward to phone, External number route features enabled, contact FDCC support team regarding the same.Thanks!

135536
hemanth.ramya
Community Manager
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Hi @gaving,Apart from the above given solution,You can also mark agent status as Forward_to_phone and add your mobile number through Freshworks profile. Calls will be directed to your mobile phones directly. 

135536
hemanth.ramya
Community Manager
2 years ago

Badge winners

Show all badges
Terms of UseCookie settings