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Replies posted by ademeijer

3 Replies

J
Top Contributor
JoshBrTop Contributor
asked in Ticketing & Agent Productivity

New scrolling "feature" in notes and answers causes problems

Good to hear! Thanks for getting back to us

13
hemanth.ramya
Community Manager
2 years ago
J
Top Contributor
JoshBrTop Contributor
asked in Ticketing & Agent Productivity

New scrolling "feature" in notes and answers causes problems

More than a month has passed since this issue was first reported. This bug isn’t a first-day issue, it was recently added. How can it be that something that seems so small an issue can’t be resolved in time? Has this something to do with priority? Or is it simply that the technical team can’t backtrack what they implemented and therefor are having issues finding the bug? What I want to say is that you guys wouldn’t be the first software developer that has this issue, it’s not great, but at least be transparent to your users/clients so they know what is up.It took Blizzard a month to come up with a proper answer to the server issues for D2R, please don’t be like Blizzard

13
hemanth.ramya
Community Manager
2 years ago
J
Top Contributor
JoshBrTop Contributor
asked in Ticketing & Agent Productivity

New scrolling "feature" in notes and answers causes problems

Also agree. This is causing us to misread requests, which results in incomplete and insufficient support. Unbelievable how this can get through without proper testing, or at least checking with us if we want this!!Please remove this unnessecary bug!

13
hemanth.ramya
Community Manager
2 years ago

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