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Replies posted by Chris Johnon

2 Replies

rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Hello,We keep separate knowledge bases in separate portals for each of our products because the Freshdesk search function would otherwise provide too many many irrelevant results. Is there any way (or are there any plans) to create a filtered search across all portals? This would be huge for customers who use multiple products.Thanks, Chris   

135536
hemanth.ramya
Community Manager
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

@hemanth.ramya  Let’s say you have five portals for products A, B, C, D, and E. Filtered search would allow the user to search for term “X” in portals A, B, and E. Or just portal A, or whatever. Freshdesk would then search across all selected portals for that term and return the results.Right now, you’d have do five, separate searches. 

135536
hemanth.ramya
Community Manager
2 years ago

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