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Replies posted by vschiaffino

4 Replies

V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

I’m also looking for a way to change the text of these cards.

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

Here is how to edit cards:Go to Admin > Helpdesk Rebranding > Customize Portal > Layout & Pages. Then with “Portal Layout” selected, paste the script below into the bottom of the Footer section. Note, I have provided code for only two of the cards, if you would like to edit the other cards, copy one of the if statements and provide the url of the card you’d like to edit. You can get the card’s url by right clicking it and getting the link. Also, if you don’t want to change the card’s image, you can just remove the card.img lines from the script.<script>  CARDS.map(function (card) {    if (card.url == '/support/tickets/new') {      card.title     = 'Here is where you specify the card title text';      card.content    = 'Here is where you specify the card subtext';      card.img        = 'https://www.enter_an_image_URL_here.png';    }    if (card.url == '/support/catalog/items') {      card.title     = 'Here is where you specify the card title text';      card.content 

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

I suppose Freshservice considers the card portion of the portal the footer. If anyone knows how to reorder the cards, I’d love to hear how that’s done.

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

Unfortunately reordering the cards in this script doesn’t seem to have any effect.

28
D
Community Debut
1 year ago

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