I have been looking for a solution to change the look for my end user portal. It appears that my HTML is missing the key elements to change the look of my buttons. I would also like to change what they say.
Fresh Service PRO - Trial (contract paid for Dec 31 activation)
Side note - if anyone has code they would like to share I would love to see what could be done
Best answer by vschiaffino
Here is how to edit cards:
Go to Admin > Helpdesk Rebranding > Customize Portal > Layout & Pages.
Then with “Portal Layout” selected, paste the script below into the bottom of the Footer section.
Note, I have provided code for only two of the cards, if you would like to edit the other cards, copy one of the if statements and provide the url of the card you’d like to edit. You can get the card’s url by right clicking it and getting the link. Also, if you don’t want to change the card’s image, you can just remove the card.img lines from the script.
<script>
CARDS.map(function (card) {
if (card.url == '/support/tickets/new') {
card.title = 'Here is where you specify the card title text';
card.content = 'Here is where you specify the card subtext';
card.img = 'https://www.enter_an_image_URL_here.png';
}
if (card.url == '/support/catalog/items') {
card.title = 'Here is where you specify the card title text';
card.content = 'Here is where you specify the card subtext';
card.img = 'https://www.enter_an_image_URL_here.png';
}
});
</script>
Hi!
Any ideas or scripts on how to add more links to the navigation hamburger to the top left corner? There was a good script earlier in this thread for hiding things but I would like to add all my service items as links in the navigation as well :)
Hi
Really apologize for the delay,
You can copy the below code:
<a href = "www.google.com"
role = "menuitem"
class = "{{menu.class}} {{menu.src}}"
{{conditional_attribute menu.external_image 'target' '_blank'}} >
<span>Go to Google</span>
</a>
and paste it in the Header section of the Admin-->Helpdesk Rebranding-->Customize Portal-->Layout & Pages:
Just after {{/each}}. I’ve left the image section blank, You just need to include the Img url there within the code snippet.
Hope this helps! Happy Holidays 😀
Anyone know how you can ALWAYS show the “Did you find this article Helpful” that appears at the bottom of Articles? Right now, if you click “No” you can fill out a ticket, but the Did you find…. piece disappears on that article. I would like for it to show regardless if I have already clicked No in the past. Working with an HR group, so needs are a little different. I understand why this would disappear on an IT Ticket, but we need the ability to answer No each time we review all the articles.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
