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Replies posted by Taylor

3 Replies

Taylor
Contributor
TaylorContributor
asked in API and Webhooks

Where is the documentation for sending hypermedia to AWS through the API ?

This in no way addressed the functionality that I asked about. I’m already aware of how to add images to HTML, that wasn’t the question at all. For someone to know what an API call is, it’s rather strange for you to assume they don’t know how to insert an image into the HTML. That’s like finding someone who just replaced a car’s engine but doesn’t know how to change the oil, or someone built a new computer but doesn’t know how to install a CPU. It’s essentially prerequisite knowledge to the action being performed, of course I know how to insert images into HTML. Can we move beyond this pettiness and actually address the issue I’m inquiring about ? I promise I’m not typing to bore you, but only provide relevant information. But now, because I feel there’s a communication problem, I’m going to go overboard. Please read it all. I’m sorry.Freshdesk Solutions Article Editor includes a way to *upload* locally stored images (that is images stored on my C, D, A, or Z drives) to the Amazon AWS

7
EthinixSalon
8 months ago
Taylor
Contributor
TaylorContributor
asked in API and Webhooks

Where is the documentation for sending hypermedia to AWS through the API ?

Why are these relevant help articles redirecting to Refresh ? Insert Attachment Alongside Solution ArticleAdding attachments to solution articles through APIThis is functionality that already exists within Freshdesk, with the lack of any reply in any of the contact methods I’ve tried reaching out to you on this topic, it’s starting to seem like you’re trying to avoid this.  What is going on here ? Talk to me. 

7
EthinixSalon
8 months ago
Taylor
Contributor
TaylorContributor
asked in API and Webhooks

Where is the documentation for sending hypermedia to AWS through the API ?

I see the endpoint firing, and I see how that stream is constructed from the attachments sample, but it doesn’t use the normal Api endpoint auth, it only returns 403 Unauthorized whenever I try./api/_/attachments is the endpoint I’m referring to. How do we Authenticate with it ? I’m trying to mass migrate our knowledge base into our Freshdesk deployment, and move the images for those solution articles with them. I’ve already sent the documents themselves, the final step is to update the image references which I need this endpoint to do.The solutions api does not contain any documentation about submitting attachments to the articles, but when you do it manually, you see this as the endpoint that fires that data out. How can I make use of this so I can mass translate the image references and save on the manual labor of doing that ? 

7
EthinixSalon
8 months ago

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