Replies posted by davidM265
Thanks Ramya,I will use this time trigger automation from now onwards because this would have solved my problem nicely. However in my quest to fix the problem, I have learned a lot from you and Vinothkumar and also I also learned how to create a scenario. I ended up creating a scenario to delete the 20,000 plus open tickets that I had to delete the existing the tickets.
Hello Vinothkumar,I have set the rule and I will keep you updated on whether it works or not. Thanks for the assistance. Furthermore, will this rule delete the messages that were there before the rule or it will only delete the emails that contain those words from now onwards?
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