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Replies posted by Matt H

4 Replies

M
Top Contributor
Matt HTop Contributor
asked in Apps and Marketplace Integrations

Azure/intune groups not removed during offboarding workflow.

Hello @Matt H, have you tried using the “Test Webhook” function inside the action block with a current user ID that you know is in a group instead of using placeholders, simply to test and see if it functions with data you know to be accurate? If so, did you get an error response from Azure? That error might help troubleshoot where the failure is happening (either with the freshservice integration or on Azure’s side). Just a thought, hope it helps. Seem to be some permissions or privileges missing: “Insufficient privileges to complete the operation.”

3
zachary.king
Skilled Expert
2 years ago
M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Supervisor rule change status of ticket but workflow not triggered

Hi , Greetings from Freshservice!   The behavior in Freshservice is such that the output of one automator will not trigger another workflow. Let us assume a automation X and another automation Y. The automation X’s action block will not trigger the event block of the automation Y. This is a behavior of the automation in Freshservice .   If you should have any further queries , please reach out to support@freshservice.com and we will be happy to help you out.   Thanks, G.Adhitya, Team Freshservice   So how can we make a workflow be triggered after a certain amount of time or at a specific date after a ticket has been registrerd? This concerns our offboarding workflow which is split in three steps. First disable the account and clear login sessions etc, then after 60 days we want the accounts in Google and Azure to be automatically deleted.

4
rajagopal.baladhandayutham
Community Manager
2 years ago
M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Run automation workflow on specific date?

@Matt H and @zachary.king Our product team is working on time based automations within workflow automators. Your use cases should be possible once this is rolled out. Posting a few mocks shared by our Product Manager @vishal.abraham  Timer Node: Adds a time delay between 2 workflow nodes. Time delays can be based on both calendar and business hours. Scheduled Workflows: Workflows that run on a schedule and process records based on the conditions specified.   Thanks. So are you saying I’m supposed to be able to do this now or when is it expected to be rolled out?

29
LeeJonesMtSAC
Apprentice
1 year ago
M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Run automation workflow on specific date?

Any status update on this feature?

29
LeeJonesMtSAC
Apprentice
1 year ago

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