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Replies posted by BryceK

2 Replies

BryceK
Skilled Expert
BryceKSkilled Expert
asked in Ticket & Workflow Management

Closing ticket before approved

Hello Zach, Thanks for the reply! Yes, I was referring to an agent prematurely closing a ticket that is in pending approval. At a ticket glance you cannot view ticket approval status; if an agent is updating status without opening the ticket, they would not know its pending. I like your idea of the custom status, pending approval, as well and it would take care of that issue. I have chalked it up to a training issue as well but was curious if there was a way to actually prevent this and have the agent cancel the approval first and then resolve/close ticket. Thanks,Bryce

3
zachary.king
Skilled Expert
2 years ago
raymondcanilao
Skilled Expert
raymondcanilaoSkilled Expert
asked in Assets

Sub Category for Service Item

Love thie idea here, please share the link so we may upvote 👌🏼

4
BryceK
Skilled Expert
5 months ago

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