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Replies posted by akashp

5 Replies

akashp
Contributor
akashpContributor
asked in Automations and Workflows

Automation didnt work

I’m EDT and I have some time now if it works for you just let me know your email.   You may connect with Vysakh in v.vysakh@devopspace.com. He is available now.

12
mrenaud
Skilled Expert
1 year ago
akashp
Contributor
akashpContributor
asked in Automations and Workflows

Automation didnt work

I have done a very quick test. I created the rule below, with just one domain (yahoo.com), moved it to the top of the list of the rules, send an email to our support email from my Yahoo account, and it works perfectly:   Alright, can we connect in sometime? Maybe u can just let me know your availability with the timezone and we could connect.

12
mrenaud
Skilled Expert
1 year ago
akashp
Contributor
akashpContributor
asked in Automations and Workflows

Automation didnt work

Do you have more than one rule in your Ticket Creation automations? Rules are checked one by one, from top to bottom and the first rule that matches will be executed and it stops there, the other rules will never be executed. If you have more than one rule, move the one that you are testing at the top. Is a ticket created at all for the incoming emails with these domain names? Do tickets get created at all when sending an email to your support address, no matter the domain name of the companies? If you create a ticket from the Customer Portal, does it create a ticket? How are you testing the rule? Answering one by one:1, yes I do have multiple tickets. But the domain names used here are not being used anywhere else at this point of time. So, rule collision is not expected with these domains.2, yes, a ticket is created for all the incoming emails.3, yes, it works fine.4, yes, it works fine.5, I am testing it based on the ticket as email, creating the ticket using portal. None of them w

12
mrenaud
Skilled Expert
1 year ago
akashp
Contributor
akashpContributor
asked in Automations and Workflows

Automation didnt work

This should work. Did you make sure that these Companies domain names have been datafilled exactly as in your conditons?   This is how the company structure look like for us. I double verified the domain correctness between this page and the automations page.

12
mrenaud
Skilled Expert
1 year ago
akashp
Contributor
akashpContributor
asked in Automations and Workflows

Automation didnt work

Hello akashp. Can you add a screen capture of your automation? Have you tried a very simple rule, first just to see if any works? Black marked ones are our customer domains from where we recieve tickets. The reason I need if domains filter is because we have some customers that need to route to some group and some other to another group.

12
mrenaud
Skilled Expert
1 year ago

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