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Replies posted by reymon

3 Replies

R
Contributor
reymonContributor
asked in Automations and Workflows

Forward last public comment from child to parent ticket with "real" attachments

Thank you for the information.Looking forward to see it in service in the future.Thanks,Ramon

2
R
Contributor
1 year ago
L
Contributor
Linus LinderContributor
asked in API and Webhooks

Forwarding -> Private Note -> Conversation

Hello,as i have the same problem, i found this thread and would like to know if there is a solution and if this is a bug. I have a ticket which was forwarded to different 3rd party stakeholders and when they reply, this reply is added as a private note to the ticket, fine. But sometimes i have no button to reply to that private note? There is only a button to split the ticket  Any help or information would be appreciated!Thanks!Ramon

9
L
Contributor
5 months ago
L
Contributor
Linus LinderContributor
asked in API and Webhooks

Forwarding -> Private Note -> Conversation

Hi,thanks for the fast reply but in all honesty, I still don’t know if this is a bug or something else. If I change every contact we have from a 3rd party to collaborator we will face other problems, i am sure. For instance, searching for a collaborator via the global search field does not yield any results in the contacts area, because it is a collaborator and not a contact. So if I just want to display all the tickets from this collaborator as a requester, i have to do a major detour and i have no timeline like with a normal contact.

9
L
Contributor
5 months ago

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