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Replies posted by jason.c

2 Replies

G
Apprentice
gmhApprentice
asked in Portal/Knowledge Base

FreshService Teams ServiceBot not allowing simple forms

Just started using the ServiceBot and noticed the same issue here too.  Is this a setting or has an update broken something though?

2
zachary.king
Skilled Expert
1 year ago
pc-load-letter
Apprentice
pc-load-letterApprentice
asked in Automations and Workflows

Set/Update Subject text using Automations, Scenarios, and Canned Responses

Hi Aishvarya,   Unless I am mistaken, usage of Web Hooks requires custom development via APIs. We are seeking a Freshdesk enhancement so Freshdesk can make these changes using the following Freshdesk product features: Automations Scenarios and Canned Responses As a result, I am unable to mark your response as the “best solution.” We are seeking an enhancement/idea, not a clarification of current feature(s).   Happy Ticketing, Justin B Hi there, I know this was marked as “Solved” but the original point still stands and would be very handy without needing to do a custom API. We would second this as a feature request, “Set Subject” really is pretty basic and would be great to if it was included in the standard Workflow Automator and scenarios.Cheers,Jason

4
vanworm
Community Debut
4 months ago

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