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Replies posted by Mia Bui

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andreszarzar
Apprentice
andreszarzarApprentice
asked in Apps and Marketplace Integrations

Why Freshdesk doesnt support DM's instagram integration as other competitors already does?

Hi guys,Thank Emanuele for telling this on behalf of many users using FreshDesk now. Social Media is very important, especially Instagram. We need to manage social comments and DM on FD instead of switching between platforms to check one by one or using the third-party app… That’s an inconvenience.I just wonder, FB and Instagram are under the same company and they link together but why FD can’t integrate with IG as you did with FB?Looking forward to see this on the update notes next time.Thanks

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1 month ago

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