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Replies posted by WAWPF

4 Replies

W
Top Contributor
WAWPFTop Contributor
posted in Analytics

Parent Locations don't display data for Children in Reports & Sorting

Any updates regarding this? Is this a known issue? Are there plans to have this fixed? If so, is there an ETA? Thanks!

3
W
Top Contributor
1 year ago
W
Top Contributor
WAWPFTop Contributor
posted in Analytics

Parent Locations don't display data for Children in Reports & Sorting

This is something I’ve been dealing with for a couple of years now.  There’s no real solution I’ve found except to add every single location to the report (or workflow that I use).  It’s time consuming… but it will work if you save it. I really would love to see it working with parent-child associations as anyone would assume it should.  It makes me wonder what the point of the parent locations are.  If they are only there for display purposes it’s almost nonsensical to go through the hassle. My thoughts exactly. :) If this is the current behavior, then parent locations should either be dropped or it should be implemented properly, in my opinion.

3
W
Top Contributor
1 year ago
W
Top Contributor
WAWPFTop Contributor
asked in Employee Onboarding

Submission requests not showing under Onboarding Requests?

Hi @WAWPF  This is the current functionality on Freshservice portal. Once the requestor submits the request and if there is an approval process involved (before ticket creation) and is pending for approval, then it will show up on home page (bottom) under Onboarding requests. But if the tickets are already created on helpdesk, then it will not show up on home page and rather the requestor has to go the option Employee onboarding and then check ongoing requests under Request in progress. Okay, so it only shows up if there if approval is needed, otherwise it goes to that other menu, is that correct? Could there be any way to change this behavior? Either by tweaking a setting or by submitting a feature request? Thanks! :)

4
Daniel Söderlund
Skilled Expert
3 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - June 2023Release Notes

Hello! We have access to the beta version of Teams Collaborate, however, am having a hard time getting started with it. It asks to Authorize Teams first.When clicking on the button, it goes to a Microsoft page requesting giving ServiceBot permissions. I select Accept.It then takes me back to the ticket, but when I click on Start New under Collaborate, the steps just repeat, even though I have accepted the permisions. We had already set up ServiceBot for Teams prior to signing up for the Collaborate beta. Any ideas on how to get it to work? Thanks! :-) 

1059714
dengstrom
Contributor
7 months ago

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