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Replies posted by Corporate Ladder

4 Replies

M
Skilled Expert
mythumbsclickSkilled Expert
asked in Portal/Knowledge Base

Freshservice Paid for themes - Are you using them?

There is an update coming later this year I believe that will allow us the ability to manipulate Freshservice in a GUI rather than via HTML code.  I’m holding off doing any updates to our portal until that comes out.   Do you have a link to this update information? 

5
Corporate Ladder
Top Contributor
1 year ago
Corporate Ladder
Top Contributor
Corporate LadderTop Contributor
asked in Automations

How to hide/remove Status options based on Category selected?

@ggallaway Thank you for your reply! At the time of my original post, I did not have that option toggled on, and after enabling it, I see no change in the visibility of the Remediation Verification Status outside of the ticket detail side panel (see below).  Ticket list view:  Ticket Reply “Add and set as” option:  

8
Medic1334
Skilled Expert
6 days ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Nov 2022Release Notes

Finally! No-Code Portal Customization. 👍 Thank you.

1119628
KeithW
Community Debut
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Aug 2023Release Notes

Great stuff! I am especially excited about the improved Software filtering. Are there any plans to expand workflow functionality around Software, for instance the ability to change Software fields, based on certain conditions? 

982629
A
Contributor
7 months ago

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