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Replies posted by joshuap15

3 Replies

LNew
Top Contributor
LNewTop Contributor
posted in Apps and Marketplace Integrations

PowerShell Module for FreshService API

@LNew I keep running into an issue creating a new ticket. It’s telling me that I’m missing the mandatory “group” field. However, I am using that and what looks to be all the mandatory fields. Any thoughts? Hello Joshua Group isn’t mandatory for me, so I presume it is something set by your organisation. I have created tickets with and without the group using my module. Is the Group ID you are using an Agent group, rather than a Requester group?  Adding the -Verbose option will show the body payload, which may assist in troubleshooting. Yea, group is mandatory for our organization. I’m using Group IDs from: https://support.xxxxxx.com/groups/2000017xxxx/edit-Group “2000017xxxx”

15
LNew
Top Contributor
1 year ago
LNew
Top Contributor
LNewTop Contributor
posted in Apps and Marketplace Integrations

PowerShell Module for FreshService API

@LNew I keep running into an issue creating a new ticket. It’s telling me that I’m missing the mandatory “group” field. However, I am using that and what looks to be all the mandatory fields. Any thoughts? I presumed it was “group_id” rather than just “group”... Powershell autofills -Group , but I believe you can use either “Group” or “GroupID”. I put both -Group and -GroupID and it said that it was “specified more than once”. I tried each one by itself and they both threw that group is mandatory 

15
LNew
Top Contributor
1 year ago
LNew
Top Contributor
LNewTop Contributor
posted in Apps and Marketplace Integrations

PowerShell Module for FreshService API

@LNew I keep running into an issue creating a new ticket. It’s telling me that I’m missing the mandatory “group” field. However, I am using that and what looks to be all the mandatory fields.Any thoughts?

15
LNew
Top Contributor
1 year ago

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