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Replies posted by Rogier

4 Replies

P
Top Contributor
PeterSTop Contributor
asked in Segmenting Customers

Deleting an unwanted Marketing List

Totally agree, it’s super weird you cannot remove it.Furthermore, it seems lists used to have more functionality, e.g. to export its contacts: https://support.freshmarketer.com/en/support/solutions/articles/50000001583-export-contacts-lists Is omitting to remove or export some functional regression due to new UI/UX?

8
Aishwarya Parthasarathi
Top Contributor
8 months ago
P
Top Contributor
PeterSTop Contributor
asked in Segmenting Customers

Deleting an unwanted Marketing List

I just found via the API it is possible: https://developers.freshworks.com/crm/api/#delete_a_list 🎉So, I managed to remove my list, but super weird that I needed to do this via this route...  

8
Aishwarya Parthasarathi
Top Contributor
8 months ago
Rogier
Skilled Expert
RogierSkilled Expert
asked in Marketing Automations

Send one off WhatsApp Campaign message from CRM

First of all, thank you for your reply 🤩Something similar is what I have implemented, when adding to the list send the WhatsApp message and remove from that same list: And yes, with the multiple times setting on:The reason that I want to remove from that list as well is that we want to be able to send this message more than once. However, the “remove from list” does not work when executing the journey that is triggered by that same list. So, the contact stays in the list indefinitely. 😢Any clues? Edit: Small addition, if I manually clear my list, and re-add the same Contact to the list again, it will also not receive the same WhatsApp message a second time 🤔 

5
G
Community Debut
1 year ago
Rogier
Skilled Expert
RogierSkilled Expert
asked in Marketing Automations

Send one off WhatsApp Campaign message from CRM

SetupI just made:A brand new list A brand new journey that is triggered by being added to that list: And again, “A contact can enter into the journey multiple times” is set to true. ExecutionI just added my Contact to the list. And the message was sent through WhatsApp right away ánd the person was removed from the list. ✅🎉 I added the Contact again to that list, nothing happens. Person stays in the List and nothing happens. QuestionWhy is this not working? Why does it not pickup a second addition to the same list, even though “A contact can enter into the journey multiple times” is enabled? Is there a minimum time the Contact should NOT be in the list, before I can add him again?

5
G
Community Debut
1 year ago

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