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Replies posted by FSEnthu

3 Replies

F
Contributor
FSEnthuContributor
asked in Portal/Knowledge Base

Hide/Disable the Reply Box on the Support Portal when ticket is closed

Hello @afautley Yes, I did check the Business Rules first. There is nothing there.I Just got the response from the Support saying:“on the ticket we can only remove the option for all requesters, but cannot restrict this on closed tickets alone. Else, we can stop the existing ticket from being reopened and have this reply created as a separate ticket through a workflow.”This is insane. Freshservice calls the product is ITIL based. However, this is very very basic feature. The Only reason an enterprises goes for the ITSM portal is to track the incidents and requests along with how many times the repetitive incident was raised. If we can’t disable the reply box after the ticket is closed, it creates lot of issues like:what if instead of raising a new incident, user end up replying on the old closed ticket, this will affect not just the count of incidents but will be difficult to track the repetitive issues. It will affect the SLA if the ticket gets reopened. It will also be difficult for

7
B
Skilled Expert
2 months ago
F
Contributor
FSEnthuContributor
asked in Portal/Knowledge Base

Freshservice Custom Stylesheet for End User Portal.

Hi @BrynCYDEF  

3
eeha0120
Skilled Expert
10 months ago
F
Contributor
FSEnthuContributor
asked in Portal/Knowledge Base

Support Portal custom image

Hi @Rutger Bockholts ,Thanks for the script.However, Here is what i tried and need to do. I need the following image as a background:https://marvel-b1-cdn.bc0a.com/f00000000209590/www.worldhighways.com/sites/ropl-wh/files/styles/slider_main/public/2022-09/Press%20Release%20Image.jpg?itok=kvi4ManJI tried using your script and it worked with the change of “background-size: contain;”. However, the problem after the changes is the following:the text at the top which says “open tickets: is not visible. and also, the image is not going as full till the bottom.I know there are three section: Is this possible to have last section as a color of choosing and the image is only for both the section.ORthe image covers everything including the footer and i can customize the Text color and boxes of the list of the open tickets?Awaiting response, 

2
F
Contributor
10 months ago

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