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Replies posted by kovergard

4 Replies

kovergard
Contributor
kovergardContributor
asked in Apps and Marketplace Integrations

Azure AD SCIM Enhancements

Does Azure require a specific attribute name and external namespace like Okta? Yes, fields are mapped according to a selectable dropdown, but custom attributes can be added to the Freshservice, if I know the name of them:  

11
V
Contributor
1 year ago
kovergard
Contributor
kovergardContributor
asked in Apps and Marketplace Integrations

Azure AD SCIM Enhancements

Thanks, Jeremy. I’ll test that tomorrow.Do you have something on the other fields as well, especially interested in the Secondary Email field.

11
V
Contributor
1 year ago
kovergard
Contributor
kovergardContributor
asked in Apps and Marketplace Integrations

Azure AD SCIM Enhancements

That got the location sorted. Will reach out to support for the secondary email thing.Thank you, Jeremy.

11
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Contributor
1 year ago
kovergard
Contributor
kovergardContributor
asked in Apps and Marketplace Integrations

Azure AD SCIM Enhancements

I am also trying to get a location field to map from AAD during user provisioning on a new FreshService setup.  Based on the Excel in the thread it looks like I should be using: urn:ietf:params:scim:schemas:core:2.0:User:Location  But that doesn’t seem to be doing it.  Screen shot of my attribute mapping below.  What am I missing?     Could also settle for a custom AAD attribute instead, but I haven’t had any success there either.  Any help is appreciated.  Thank you!  Actually, you should just write to the “location” attribute in Freshservice. Below are the 3 custom mappings I have added, the second one should take care of the location.I added the other two mappings to get over the complete address in the address field as well, and for users with mismatched email and UPNs, I want their UPN as a secondary email address.If you are missing the some of the target attributes, you have to go add them in the Advanced settings: Hope this helps. :-)

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Contributor
1 year ago

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