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Replies posted by supertopoz

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supertopozApprentice

asked in API and Webhooks

How do I listen for bulk ticket updates in Fresdesk?

@Jebas Hi there. Thanks for your input. I should mention, I’m not looking to bulk update tickets. In my case I want to know when the tickets are bulk updated by an agent or admin in the Freshdesk user interface. Currently, I know how to listen for changes on an individual ticket, using a product event. However, I need to know when tickets get changed in bulk, but I can’t find a product event or webhook for that case.

supertopozApprentice

asked in API and Webhooks

How do I listen for bulk ticket updates in Fresdesk?

@barun.poddar Hi there. Thanks for sharing. In my case I have moved to polling for changed tickets every 5 seconds. It is not ideal and seems inefficient but it does work. I would be cool if there was global event for bulk update in the client as it would save a lot of work building out a server to poll for changes.

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