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Replies posted by naptown.nerdest

2 Replies

naptown.nerdest
Apprentice
naptown.nerdestApprentice
asked in Portals, Emails & Other Channels

Freshdesk SSO & Portal

Thank you Barun, looking forward to our conversation as well as providing the community the outcome.

4
nickeeboo
Community Debut
10 months ago
naptown.nerdest
Apprentice
naptown.nerdestApprentice
asked in Portals, Emails & Other Channels

Freshdesk SSO & Portal

Apologies - The Whitelabel error I was able to get past - the Customer ID didn’t paste into the tile.  The issue now is that I am presented with a Sign In page with a ‘Sign in with SSO’ button.  When clicking it, I get an error, ‘username@companydomain.com cannot be logged in as this user is not part of this organization’.  Obviously username and companydomain.com are replaced with our valid domain.  That said, The individuals logging in won’t have Organization accounts as they are contacts.  How do I get past this error?

4
nickeeboo
Community Debut
10 months ago

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