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Replies posted by 2cw-support

4 Replies

2
Contributor
2cw-supportContributor
asked in Knowledge Base

number of open tickets on dashboard is wrong

Thank you all for your suggestions.I have contacted support and they were able to solve it quickly. Regards,Rhonda

5
2
Contributor
8 months ago
2
Contributor
2cw-supportContributor
asked in Knowledge Base

number of open tickets on dashboard is wrong

Hi,Thank you Elvis, for your reply, but there really are no Open tickets. Up till a few days ago, it really showed only Open tickets, but now it gets stuck in always showing that there is 1 Open ticket, while there really is no Open ticket. I (already) used your option by using the filter “All Unresolved” and that also shows there are no Open tickets. So… looks like some bug that started this week? Regards,Rhonda

5
2
Contributor
8 months ago
2
Contributor
2cw-supportContributor
asked in Ticketing & Agent Productivity

filter tickets on customized field

Hi @2cw-support    Greetings from Freshdesk community!   Custom dropdown fields are available as a filter in the ticket list view. If there are tickets which have a value assigned to the dropdown field and you filter with the same value in the list view, it will list all those tickets.  If this is not happening with you, please DM me your account details and a few screenshots of the ticket with dropdown value assigned along with the filters applied in the list view.    Cheers, Barun Very nice of you to offer to send you a DM, but obviously that doesn't work. Would like to, at least, get a reply back.

4
B
Community Debut
11 months ago
2
Contributor
2cw-supportContributor
asked in Ticketing & Agent Productivity

filter tickets on customized field

Hi Barun,I am trying to DM you with the data you requested, but it won't send. What can I do to still get the data to you?Thanks.Rhonda

4
B
Community Debut
11 months ago

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