Visit Freshworks.com Visit Freshworks

Replies posted by davidchilds

4 Replies

davidchilds
Contributor
davidchildsContributor
asked in Assets

Unable to Update Requested Items of a Service Request

So, if you use postman can you either create a new custom_field or update a null item with the API?

9
Daniel Söderlund
Skilled Expert
11 months ago
davidchilds
Contributor
davidchildsContributor
asked in Assets

Unable to Update Requested Items of a Service Request

➜ Repositories git:(main) ✗ curl -u <apiKey>:X -X GET https://<domain>.freshservice.com/api/v2/tickets/13336/requested_items{"requested_items":[{"custom_fields":{"product_name":"e - prod","db_access":true,"databases":["ALL"],"open_ssh_public_key":"ssh-rsa ... imported-openssh-key","environment":null,"production_access":null,"dev":null,"int":null,"cert":null,"foo":null,"fooint":null,"foocert":null,"vendor":false},"id":25002328931,"created_at":"2023-05-12T12:42:24Z","updated_at":"2023-05-12T12:42:24Z","quantity":1,"stage":1,"loaned":false,"cost_per_request":0.0,"remarks":null,"delivery_time":null,"is_parent":true,"service_item_id":162,"service_item_name":"HM - Database Access Request"}]}%➜ Repositories git:(main) ✗ curl -v -u <apiKey:X -H "Content-Type: application/json" -X PUT -d '{"custom_fields":{"environment": "value1"}}' 'https://elsevierdev.freshservice.com/api/v2/tickets/13336/requested_items/25002328931'* Trying 100.64.1.37:443...* Connected to elsevierdev.fres

9
Daniel Söderlund
Skilled Expert
11 months ago
davidchilds
Contributor
davidchildsContributor
asked in Assets

Unable to Update Requested Items of a Service Request

When you do the GET you get all fields that service request has, you are using on of them? yes

9
Daniel Söderlund
Skilled Expert
11 months ago
davidchilds
Contributor
davidchildsContributor
asked in Assets

Unable to Update Requested Items of a Service Request

Hello, Thank you for your reply.I am using the original freshservice URL for the API requests.The key I am using has admin rights.I can use a GET to view the requested items. How do I get the request item ID? curl -u <APIKEY>:X -X GET https://<SUBDOMAIN>.freshservice.com/api/v2/tickets/13336/requested_items I’ve tried something like curl -v -u <APIKEY>:X -H "Content-Type: application/json" -X PUT -d '{"custom_fields":{"additional_property_1": "value1"}}' 'https://<SUBDOMAIN>.freshservice.com/api/v2/tickets/13336/requested_items/25002328931'then I get {"description":"Validation failed","errors":[{"field":"additional_property_1_133390","message":"Unexpected/invalid field in request","code":"invalid_field"}]}* Closing connection 0I can’t seem to find the right combination.

9
Daniel Söderlund
Skilled Expert
11 months ago

Badge winners

Show all badges
Terms of UseCookie settings