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Replies posted by Priyadharshini

2 Replies

Priyadharshini
Apprentice
PriyadharshiniApprentice
asked in API and Webhooks

Is there any API to close ticket without madatory fields

Hi Vinoth, We are not sure about the URL since the App is in marketplace anyone can install the App.So it should be public API and also applicable for who are all using the APP. Thanks in advance!Priyadharshini R

4
Priyadharshini
Apprentice
11 months ago
Priyadharshini
Apprentice
PriyadharshiniApprentice
asked in API and Webhooks

Is there any API to close ticket without madatory fields

Hi Vinoth,Thanks for the support!We have developed and published an automerger App in Freshdesk Marketplace. We are using update API for the below points,To capture(using custom field) the primary ticket ID in duplicate ticket.  To add the Tag like “Auto merge” in the duplicate ticket Close the duplicate ticketIf there is any mandatory field in the duplicate ticket, the update API fails to close and capture the the primary ticket ID. kindly help us on how to skip the mandatory fields. Thanks in advance!Priyadharshini R  

4
Priyadharshini
Apprentice
11 months ago

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