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Replies posted by JanUfo

4 Replies

J
Top Contributor
JanUfoTop Contributor
asked in Portal/Knowledge Base

Different Support Portal, solutions and Fields - is possible?

Hello Again, Unfortunately, in our corporation, we have been thrown on our own. We got administrator access and no help from the training because in another country it works on global settings and no one complains.However, global settings are not suitable for us. Briefly describe again what I need: In the global settings, I can change the appearance and settings of the support portal.  After creating a separate workspace, I am unable to manage the support portal.  I need to change the entire support portal so that there is a different link and a different look for employees in my branch.  Is it possible at all?

7
Daniel Söderlund
Skilled Expert
9 months ago
J
Top Contributor
JanUfoTop Contributor
asked in Portal/Knowledge Base

Different Support Portal, solutions and Fields - is possible?

@Daniel Söderlund  I just don't see an MSP option on my account. Maybe only the root system administrator can handle it? We do not care about workspace because the head office has been operating for several years and they have never needed it. I created a workspace just for testing to see what I can change. Our branch is completely independent from the head office when it comes to tickets and support for users. That's why we don't want to mix tickets and have our own settings.Unfortunately, I don't have the ability to create accounts (only agents). I need to report this to the chief administrator.  Are you able to tell what can be asked of the main system administrator? Presenting him with the above proy, he does not know what it is about and how to do it .

7
Daniel Söderlund
Skilled Expert
9 months ago
J
Top Contributor
JanUfoTop Contributor
asked in Portal/Knowledge Base

Incident Categories - How to assignment to agent?

@BrynCYDEF  Thank You!I was looking for a ready-made solution in the options. I need to take a closer look at the flows because I'm just getting to know FreshServices, the corporation threw me in at the deep end, leaving everything for me to learn on my own...

3
UsmanMushtaq12
6 months ago
M
Contributor
mary.georgeContributor

Introducing Multilingual Ticket Forms

Hello, I downloaded the translate file but i can’t translate Fields from Onbardin or Ticket Fileds. In translate file i see only my categories from ticket filed and some other options. But I cannot translate any tab created in tickets or onboarding.

2594
J
Top Contributor
6 months ago

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