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Replies posted by hexagm

3 Replies

rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Global Charities & Non-Profits

Welcome to the Freshworks User Network Global Charities & Non-Profits User Forum

Thank you for welcoming me to the Freshworks User Network Global Charities & Non-Profits User Forum. I'm excited to be a part of this community personalities and engage with fellow users who are working in the charitable and non-profit sectors. I look forward to sharing knowledge, discussing best practices, and learning from others' experiences to make a positive impact in our respective organizations.  

1496
AaronParker
Skilled Expert
11 months ago
S
Apprentice
Sarah HApprentice
asked in Contacts & Companies

Ability to Unmerge Contacts or Tickets

In such cases, I recommend reaching out to Freshdesk's support team directly for assistance. They will be able to provide you with the most up-to-date  vectous information on any available functions or solutions to unmerge customers or tickets while retaining the relevant data. Freshdesk's support team is best equipped to guide you through the process and address your specific requirements.

4
hexagm
Community Debut
11 months ago
M
Apprentice
mlewisApprentice
posted in Automations and Workflows

How do you handle the Next Response situation when it's not really needed?

One approach is to simply not provide any input and let the conversation flow naturally without prompting the AI for a specific response. This allows the here are a few conversation to progress without explicitly indicating the need for a next response.

2
jerry76
11 months ago

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