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Replies posted by AtlasSol

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AtlasSol
Apprentice
AtlasSolApprentice
asked in Getting Started

Trying to get domained email creating tickets in freshservice

Thanks eeha0120.Google Groups just won’t work. I was hoping to have a system which didn’t rely on the presence of a single user account to forward mail to Freshservice but something about Freshservice’s system doesn’t accept mail from a Google Group email. The only solution is to assign the alias (in this case “helpdesk”) to a single user account and then add a filter in that user’s account so that any email to that alias is sent on to Freshservice. It seems to work. Of course this depends on (1) that user never leaving the company and having their account terminated without an administrator remembering to give that alias to someone else, adn (2) that user not changing or deleting the filter roles in their own account upon which the ticketing system depends.  

3
eeha0120
Skilled Expert
10 months ago

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