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Replies posted by Champ2910

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Apprentice
pb1994Apprentice
asked in Apps and Marketplace Integrations

Azure AD Provisiong Failure

I had the same problem and the good people from effy who created the app suggested this: 1. If the Admin Agent was temporarily deactivated and can be reactivated, we would suggest that you reactivate the agent.2. If the Admin Agent was deactivated and cannot be reactivated, you might have to uninstall the Azure Provisioning (SCIM) inside *Freshservice Admin > Apps*, and reinstall it with a new Org Admin / Account Admin API key. You would receive a new Bearer Token which should be pasted in *Freshservice Provisioning app > Provisioning* inside Azure. You do not have to uninstall the app on Azure.Solution 2 solved it for us. The user who originally configured SCIM was no longer working for the company and his account was deleted in Freshservice. 

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