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Replies posted by Geetraj

2 Replies

JTAVOLARO
Skilled Expert
JTAVOLAROSkilled Expert
asked in Ticket & Workflow Management

Disable closing of tickets

Hello Experts I wish to seek your advise on the similar topic  one issue that we are facing is that the agents sometimes close the tickets / which later come as a complaint from our clients - that they were marked “ Closed” even before they tested and it really were resolved  We hence decided to disable the ticket “ Closure” access from the agents and give them only “Resolved” status access We would prefer that as a default , the only person who could mark a ticket CLOSED status should be the one who raised the ticket.  and maybe ONE super Admin in the back end  pls assist , and share your opinion thank you Geetraj 

10
E
Contributor
2 months ago
JTAVOLARO
Skilled Expert
JTAVOLAROSkilled Expert
asked in Ticket & Workflow Management

Disable closing of tickets

we created a business rule also , but as the close buttons can not be removed from the view we added an error message to it   Hello chief,can you please guide us through the above , how did you do so  ?we would like to try it out.thanks in advance

10
E
Contributor
2 months ago

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