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Replies posted by McGriff

3 Replies

evlo96
Skilled Expert
evlo96Skilled Expert
asked in Portals, Emails & Other Channels

Portal customization - FAQ section outside of the regular "solutions/knowledge base"

Hello @evlo96,   For your customer portal requirements, extensive portal customization has to be performed in your helpdesk. This can be done from under Admin > Portal > Customize portal with the help of your developers. Kindly refer to this link to get detailed insights on the same. Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.   Thank you, Freshdesk Community Team   Something so basic to a helpdesk platform as FAQs is with Freshworks an extensive portal customization project is absurd. This should be a standard feature.

9
McGriff
Contributor
3 months ago
McGriff
Contributor
McGriffContributor
asked in Portal/Knowledge Base

How Do I Create A Stylesheet For My Knowledge Base?

I have a few answers:You don’t have to use “Placeholders” from the drop-down list. You can’t create your own styles and use them in articles. Use the Inspector to identify “styles” and use them in the CSS page editor (.fw-content.fw-content--single-article.line-numbers). I was only able to change the font-family, font-weight, and background-color.I am disappointed in the functionality of the customization abilities of the CSS page in the theme editor. However, from a support standpoint, I understand why FW severely limits CSS customization.Hopefully, someone can demonstrate how they have been able to use the CSS page editor to add additional styles to their KB articles. 

4
mbutler
Skilled Expert
4 months ago
McGriff
Contributor
McGriffContributor
asked in Portal/Knowledge Base

How Do I Create A Stylesheet For My Knowledge Base?

I don’t have that path available in my paid version. I can add custom CSS by editing my theme under Portal Customization. However, my custom CSS doesn’t seem to have an effect in my KB Articles. For Instance, I added this code to my theme’s CSS:.styled-text {      font-size: 18px; /* Set the font size to 18 pixels */      color: #333; /* Set the text color to a dark shade */      font-family: 'Arial', sans-serif; /* Specify the font family */      font-weight: bold; /* Make the text bold */    } Then in a “test” article’s Code View, I added the following:<p class="styled-text">This is some styled text with a custom font size.</p> I then saved the article and previewed it. I found that while it didn’t strip out my code, it didn’t have any effect on text. When I view the page source, I see the following for my paragraph:<p class="styled-text">This is some styled text with a custom font size.</p> It seems that you don’t have a “granular-level” ability to make chang

4
mbutler
Skilled Expert
4 months ago

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