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On my portal, I would very much like to have a separate tab for FAQ articles. I also want the folders arranged in a list on the left, with the articles within showing in a list with only the title showing, with a expand/collapse button right next to each title, that makes the content of the article appear/disappear.

Freshdesk themselves has this:

Emails : Freshdesk

Has anyone here been able to do this with coding? and if so, could someone maybe provide some snippets and a short explanation of how to do it?

Hello @evlo96,

 

For your customer portal requirements, extensive portal customization has to be performed in your helpdesk. This can be done from under Admin > Portal > Customize portal with the help of your developers. Kindly refer to this link to get detailed insights on the same.

Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.

 

Thank you,

Freshdesk Community Team 

@hemanth.ramya, thank you very much!

Cheers, @evlo96! :relaxed:

Freshdesk Community Team

As an alternative, you can use our APIs to construct an integration with Outlook to proactively trigger price ticket creations on a recurrent foundation, or, we can help you connect to a systems integrator who can build this for you at an additional fee.

Hello @evlo96,

 

For your customer portal requirements, extensive portal customization has to be performed in your helpdesk. This can be done from under Admin > Portal > Customize portal with the help of your developers. Kindly refer to this link to get detailed insights on the same.

Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.

 

Thank you,

Freshdesk Community Team 

Just to ask: Who are your third party system integrators?

 

Hello @evlo96,

Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.

 

Hi @hemanth.ramya, who are your third party system integrators?

 

 

Good day, @evlo96,

We have a broad spectrum of system integrators partnered with us. Do let us know if you would like to proceed further with your portal customization request with the help of SIs and we can take this up accordingly.

 

Cheers!

@evlo96 Hi, we have just started with Freshdesk and have the exact same question as you had one year ago. Did you finally succeed and if so, do you have an example of the code or a brief description for us? Thanks in advance for your response! kind regards, Patricia 

Hello @evlo96,

 

For your customer portal requirements, extensive portal customization has to be performed in your helpdesk. This can be done from under Admin > Portal > Customize portal with the help of your developers. Kindly refer to this link to get detailed insights on the same.

Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.

 

Thank you,

Freshdesk Community Team 

 

Something so basic to a helpdesk platform as FAQs is with Freshworks an extensive portal customization project is absurd. This should be a standard feature.

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