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Replies posted by smartwork

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F
Skilled Expert
FDGuy
asked in Ticketing & Agent Productivity

Poor User Interface Design - Out of office scheduled banner placement - Epic Fail

It sounds like you've encountered a user interface issue in Freshdesk related to the "out of office scheduled" banner obstructing the "Apply" button within the ticket properties. This can indeed be frustrating. While I can't directly fix the issue for you, I can suggest some steps and actions to consider: Report the Issue: The first step should be to report this problem to Freshdesk's support or feedback channels. They may not be aware of this specific issue, and your feedback can help them understand the problem and prioritize a fix. Workarounds: In the meantime, while waiting for a fix, you can try to work around the issue. As you mentioned, revoking and then re-applying the out of office schedule might be an interim solution. Seek Community Help: If there's an active Freshdesk user community or forum, you might find others who have encountered the same issue and have come up with creative solutions or workarounds. Check for Updates: Keep an eye on Freshdesk's release notes or

4
azurabennett
6 months ago

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