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Replies posted by jianna

2 Replies

R
Skilled Expert
RazorSkilled Expert
asked in Ticketing & Agent Productivity

Replies to forwarded emails always blank

Ah, that sounds frustrating! It seems like there's a hiccup in how the system is handling those forwarded email chains. A quick fix might involve checking your ticketing system's settings to see if there's an option specifically for handling email replies - sometimes, the way it processes email content versus attachments or chains can cause issues like this. If that doesn't clear things up, reaching out to the support team of your ticketing system could give you a more direct solution. They might have seen this before and can guide you on how to adjust the settings so those replies show up correctly, not just as blank notes. Hope that helps get things running smoothly again!

3
Sujitha Dhanaseelan
Community Manager
8 days ago
JUANCARLOS
Apprentice
JUANCARLOSApprentice
asked in Portals, Emails & Other Channels

FRESHDESK Multiple sessions and multiple devices for one agent

Sure! When you buy a growth plan for your business, the number of sessions your agent can have at the same time usually depends on the plan's details. Often, an agent can use different devices, but whether they can have sessions on all those devices at once might vary. It's best to look closely at your plan's rules or ask the support team to be sure how it works.

1
jianna
Community Debut
1 month ago

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