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mary.georgeContributor
posted in Employee Onboarding

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

If you’re wondering how your team collaborates with other departments and if the answer is “somehow” with a shrug, that’s not good enough. This is why Team Huddle is here. It ensures collaboration among agents without having to actually leave your helpdesk. Wanna know how? Let’s dive in...How does team huddle aid agents in your firm?With the discuss button /team huddle agents can swiftly chat and collaborate with other fellow agents by just @ mentioning the agent/team on the ticket page.You can also highlight any part of the ticket to start a discussion.You can check if agents are online/offline in your conversation.Oh, and don’t worry, we make sure you’re notified in-app and via email every time when there’s a new message and when you’re tagged in a conversation.Let’s take a look at a few scenarios where you can use Team Huddle.Ask the Experts:The IT service desk works on a multi-tier support hierarchy and in case there’s a bug fix Alex (L1 Agent) can’t resolve, he can immediately dis

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5 years ago

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