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Topics started by mikhail.t

2 Topics

M
Contributor
mikhail.tContributor
posted in Archives - Freshdesk

Visible Agent Badge in the forums

Hi, it'd be nice if we can see which replies is from the support team. As of right now, there is no difference when you visit a topic.

3
M
Contributor
12 years ago
M
Contributor
mikhail.tContributor
posted in Archives - Freshdesk

Freshdesk's emails are not professionally designed

Hi guys, IIRC you guys were looking for a designer, please have him or her look at your emails as an area to improve on.  Here's a screenshot of the email that I receive from an update on a forum here:It doesn't look professional, it's a mess and doesn't really help anybody. First, at least add a link to the forum, so we can get there, it should be a link at "Widget in context with page". There should be an additional blank line right after that, before the "Admin wrote the following and add a : at the end of the line. Now, quote the content that was written ("It would.. types."). From this email, I couldn't figure where it was coming from and how to go there. As the result, I can't reply and can't be bothered to look it up. Thanks!

2
M
Community Debut
10 years ago

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