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Topics started by ckm

2 Topics

C
Apprentice
ckmApprentice
posted in Archives - Freshdesk

Notes while adding a ticket via API?

Is it possible to add a note while creating a new ticket via the API?  I tired adding a <notes></notes> block (see below) to my existing POST that creates a new ticket, but it doesn't seem to work.<notes>  <helpdesk-note>     <body_html>          <body><html><a href="http://linkto.example.com">Link to example.com</a></html></body>     </body_html>  </helpdesk-note></notes>

2
aravind.sundararajan
Skilled Expert
6 years ago
C
Apprentice
ckmApprentice
posted in Archives - Freshdesk

Using Custom Fields with API

Just a quick note about using custom fields with the API.1. All fields must be between a single set of <custom_field></customfield> tagsExample<custom_field>   <custom_field_one>$value1</custom_field_one>   <custom_field_two>$value2</custom_field_two></custom_field> If you use <custom_field> tags for each field, you will get an error.2. Custom field names are not what you think.   The best way to discover them is by looking at the source of the ticket submission form.  You can also use this to devine the possible values of dropdowns.3. Many more fields are available.   If you look at the return, it will give you an idea of what can be set - quite a lot of these are not in the docs...HTH someone and you won't have to spend hours guessing how it works.Chris.

1
aravind.sundararajan
Skilled Expert
6 years ago

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