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Topics started by dan

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D
Apprentice
danApprentice
posted in Archives - Freshdesk

Email commands without adding a "comment"

I'd like a way to update the ticket status through an email command without notifying the customer of a comment that really isn't there.  I've tried making the email command the only text in the body, but it still notifies the customer of a null comment. Am I missing a trick here?Thanks,Dan

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V
Contributor
11 years ago

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