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Topics started by hmayfield

2 Topics

H
Apprentice
hmayfieldApprentice
posted in Archives - Freshdesk

Setting up Groups in FreshDesk

I am struggling with the best way to utilize the Group functionality in FreshDesk.  My initial thought is to put Tier 1, Tier 2, and Tier 3 agents into groups so I can easily route incoming tickets through Dispatch'r to the appropriate service teams.  Is this how groups are most commonly used?

3
V
Contributor
11 years ago
H
Apprentice
hmayfieldApprentice
posted in Archives - Freshdesk

Self Service Solutions by Customers

If we use the multiple products functionality to separate our customers is it possible to select a Top Level Solutions category and then add additional content that is unique only to this customer?  For example I want all customers (and potentially agents associated with the customer) I select to have access to training docs A, B, C, D  through self service but for this customer I want them to also have E, F, & G.

2
aravind.sundararajan
Skilled Expert
6 years ago

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