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Topics started by vika3d

2 Topics

V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

I have created some test tags to ticket. They appear in the filter at the left side, but now I would like to remove them. I remove them form the ticket but they are still visible in the filter.Another question is how to add several tags to the ticket at once. I found that I need enter tag, press enter key and then tag option dissapear and I need click on tag tab again and repeat the same steps for the new tag. It would be great if I can enter tags with delimeter like comma or space.

25
S
Contributor
7 years ago
V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How can a user that logged in with Facebook or Twitter have tickets?

I found that if a user sign in with either Fb or Twitter and then submit a ticket a new user creates for him. To know ticket status and read a reply he should sign out and sign in with another just created account. It seems that Facebook and Twitter users could only post on Forums, but not have tickets. Is it true?

6
aravind.sundararajan
Skilled Expert
6 years ago

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