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Topics started by slavelle

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Contributor
slavelleContributor
posted in Archives - Freshdesk

Sidebar Time Tracking mods

I found a few things about the timer that we are not crazy about.1. I think it's hard to remember to start the timer on tickets with it so far down the right sidebar.2. I think with the lack of the display of seconds in the timer that it is difficult to see that the timer is running.So I modified the FreshPlug that I found that moves the redactor up on the left side of the page.  I adapted that to the section of the right sidebar that holds the timer.In addition to the jQuery that is used to move the div, I also applied some css to the timer.  This styles the timer to be red with ** next to it while time is running and back to black when the timer is stopped or when time is "saved".  This makes it easier to remember that there is time running or that it needs to be started up.- I also added a few lines of css to tighten up the padding of the elements in the ticket properties section of the sidebar, so remove those if you don't like them.If you have suggestions about how this could be b

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Community Debut
7 years ago
S
Contributor
slavelleContributor
posted in Archives - Freshdesk

Create a new ticket list view on a web page

 Hi - I have not completely read into the API yet, as I'm not even a subscriber of Freshdesk yet - just at rial account.  One of the things that we'd like to be able to do is create a ticket list that is "live" (i.e. not an export) where we can see the tickets listed in a table with sortable columns.  Specifically, we'd like to be able sort by and/or group by company, which the current ticket listing doesn't allow for.I see that we are able to pull a list of tickets but that list comes over with the same info in it that we get via the Freshdesk interface.I also see that we can pull a list of customers and of companies, independent of the ticket list.What I would like to do is merge the calls to these various lists into a single output which can then be displayed using our own website code.  I used a 3rd party tool to pull data from Freshdesk and see that it is possible to combine these (klipfolio), but it is not a "live" list, and I really don't want to have to pay for yet another serv

2
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8 years ago

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