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Topics started by stefan.melis

2 Topics

S
Contributor
stefan.melisContributor
posted in Archives - Freshdesk

Problem in searching on Ticket Number

Hi Freshdesk,We found a problem in search a ticket number. I have administrator rights and the ticket is not deleted and can be found in an alternative manner, like adding in URL. However if I use the Search function with the ticket number, it does not return the value 2218, while it should be a direct match. Is this something you are looking at for improving?Regards,

3
V
Contributor
10 years ago
S
Contributor
stefan.melisContributor
posted in Archives - Freshdesk

Customer Support Survey on Portal

Hi,I have noticed that the customer support survey on the portal does not work properly. I have indicated that the survey should be send after the support rep indicated that the questions is resolved. However when checking, the survey is visual in the e-mail but not in the portal. After the status of the ticket is changed to closed the customers survey is visual in the portal again.So, basically the option to send a survey when the ticket is resolved makes no sense for portal users, because the status should first be set to closed. I think this is an issue that needs your attention.Regards,

2
A
Contributor
9 years ago

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