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Topics started by cakers

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C
Apprentice
cakersApprentice
posted in Archives - Freshdesk

API - Assign Agent

I am trying to do a HTTP PUT request to update a ticket.  I can not get the Agent to update while updating a ticket.  I have also tried to update the agent through the documentation's recommendation of using the 'assign.xml?responder_id=2468' but this fails too.var myURL = "companyhelpdesk.net/helpdesk/tickets/1234.xml"var msgHeaders = { "Authorization" : "Basic " + Utilities.base64Encode("123456789abcdefg") };      httpParameters = {      'method' : 'PUT',      'headers' : msgHeaders,      'contentType' : 'application/xml; charset=utf-8',      'payload' : '<helpdesk_ticket><responder-id type="integer" nil="false">2468</responder-id><priority>3</priority><status>3</status></helpdesk_ticket>'    }; The priority and status update fine but I can not get the 'Agent' / responder to update/change.  Any help is appreciated.  Thanks!

1
aravind.sundararajan
Skilled Expert
6 years ago

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