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Topics started by e1612506

2 Topics

E
Contributor
e1612506Contributor
posted in Automations and Workflows

Bad formatting when replying to email

When I reply to a customer's email, the formatting in the reply box is very odd.The formatting is as follows:One blank lineCustomer nameThree blank linesTicket numberThree blank linesMy signatureSo whenever I reply to a ticket, I have to spend time erasing those extraneous lines. And for some reason, my signature is of a special text type, because I can't use my arrow keys to navigate above it. I have to use my mouse. I can arrow down, but not up.

23
P
Contributor
4 years ago
E
Contributor
e1612506Contributor
posted in Archives - Freshdesk

Cannot paste using Opera browser

We are unable to paste data using Opera browser. About half our staff uses Opera browser, but we all have to switch to IE just to use your product. Given that Opera is 100% standards compliant, what method are you using that isn't compliant? Do you have any plans in the future to make your software compatible with browsers other than IE?

5
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Community Debut
6 years ago

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