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Topics started by jenna_jeremiciute

3 Topics

J
Apprentice
jenna_jeremiciuteApprentice
posted in Archives - Freshdesk

Time Sheet Report

Hi Support Team,When I group 'Time Sheet Report' by Date, the dates are scattered. I mean it starts with 17th October and the 1st October is somewhere in the middle. How is this even possible? I understand that I can change that when I export it to csv but I also need a proper view when I am on Freshdesk. We are using a few tools to report times and I need to be able to match everything.Thank you,Jen

1
annapoorna.venketaraman
Community Manager
10 years ago
J
Apprentice
jenna_jeremiciuteApprentice
posted in Archives - Freshdesk

Ticket Tags issues

Hi Support Team,Please let me know how to remove 'Tags' from the 'Filter Tickets' section (please see screen shots attached for details). I have removed 'Tags' from where they were created within a ticket, however, these are still kept on the 'Filter Tickets' board menu. In Admin -> Ticket Fields there is no 'Tags' field and I cannot edit anything there.Please let me know if there is any other option to edit/remove 'Tags'. Please tell me there is such a functionality.Thank you very much.Regards,Jen

1
V
Contributor
10 years ago
J
Apprentice
jenna_jeremiciuteApprentice
posted in Archives - Freshdesk

Tickets' Report

Hi Support Team,I have downloaded the tickets report and in column 'Requester' instead of the contacts' names I can only see email addresses. Is there any way to set it up to have names instead?Please see the screenshot attached for more details.Thanks,Jen

2
aravind.sundararajan
Skilled Expert
6 years ago

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